Get in Touch With Us

This is the page to use if you want to reach the editorial team behind Top Bitcoin Casinos — to report a payout problem at a site we list, flag a bonus term that has changed, correct something we've published, or ask how we rank crypto casinos on instant withdrawal speed. Email is the only channel we run: [email protected]. We read everything and aim to reply within two business days.

One thing to be clear about first: we are an independent comparison site, not a casino. We cannot access your account, release a pending withdrawal, unlock a bonus, or return funds. If your money is stuck, the operator's support team is the only party who can move it — though there are things you can do to make that conversation go faster, and we've set them out below.

How we make money, and why it doesn't change the rankings

Some of the links on this site are commercial. If you sign up with an operator through us, we may be paid a commission by that operator. That relationship pays for the research; it does not buy a position in our tables. Ratings are set editorially, and a brand cannot pay to be rated higher, to have a drawback removed, or to keep a complaint pattern off the page. If you think a listing reads like it was bought, say so in an email and we will show our reasoning or change the entry.

What to email us about

• Withdrawal and payout reports — the single most useful thing readers send us. If a site we rank on instant withdrawals took days to pay, tell us the coin, the network, the rough amount, whether verification was requested mid-cashout, and the timestamps. Patterns across several readers change how we score a site.
• Bonus terms that have moved — wagering multipliers, maximum bet while a bonus is active, expiry windows and game weighting all change without notice. A screenshot of the current terms page is worth more than a description.
• Corrections — a wrong coin listed, a licence detail we've described loosely, a promotion that has ended, a state that an operator has started excluding.
• Questions about crypto mechanics — wallet setup, network selection, confirmation times, why a transfer shows on-chain but not in a casino balance. We answer these generally; we won't touch your keys or your seed phrase, and no legitimate party ever will.
• Partnership and media — affiliate managers, operators wanting a listing reviewed, journalists. Include the brand, the licence details and the markets you accept.
• Responsible gambling concerns — if you're worried about your own play or someone else's, mention it and we'll point you to support. The National Problem Gambling Helpline is available 24/7 on 1-800-GAMBLER.

What we can't do

• Intervene in a dispute with an operator or act as an arbitration body.
• Give legal advice on whether playing at an offshore site is permitted where you live, or tax advice on gambling winnings and crypto gains. Both are real questions with state-by-state and case-by-case answers — speak to a qualified attorney or tax professional.
• Help anyone get around a geoblock, a state restriction, an age check, or a KYC, anti-money-laundering or sanctions screen. We won't answer those emails.
• Offer play advice, systems or predictions. No game, coin or strategy removes the risk of losing.

Before you email about a stuck withdrawal

Most "the casino won't pay me" messages resolve once these five things are checked. Work through them, then write to us if the problem stands — the detail makes your report usable.

1. Check the chain, not the casino. Paste the transaction hash into a block explorer. If it has confirmations, the funds have left. If it's pending, that's network congestion or an underpaid fee, not the operator.
2. Check the network you selected. USDT on Tron behaves nothing like USDT on Ethereum, and sending to the wrong chain is the most common way funds go missing. Same coin, wrong network, lost deposit.
3. Check whether a bonus is still active. Unmet wagering locks withdrawals at almost every site. Playthrough on a deposit match typically has to be cleared in full before any cashout, and max-bet rules can void progress.
4. Check whether verification has been triggered. Sites marketed as no KYC or low KYC still reserve the right to request documents — usually on large cashouts, unusual patterns, or when a payment flag fires. That's in the terms you accepted.
5. Check the withdrawal limits and fees. Daily, weekly and per-transaction caps apply, and network fees come out of the amount. A payout smaller than you expected is often a fee, not a deduction.

Operator support versus our inbox

Our top-rated sites all run their own support, and for anything account-specific you should start there. We're the second stop, for when a pattern emerges.

Your issue	Start with	What to send us afterwards
Withdrawal pending longer than advertised	Operator live chat	Coin, network, timestamps, what support said
Bonus not credited or wagering unclear	Operator support, plus the terms page	Screenshot of the terms as they read now
Account restricted or state excluded	Operator support	Which state, which brand, the wording used
Our page says something wrong	Us directly	The page, the line, and your source

The three sites we're asked about most

Reader mail clusters around the top of our table, so it's worth saying what each of these is and where it falls short. Every offer below carries wagering and eligibility conditions set by the operator, and terms change — read the current version on site before depositing.

BetPanda

Our highest-rated listing at 10.0, and it gets there on cash-out behavior rather than a headline welcome package. The promotion is 10% weekly cashback, credited on a weekly cycle against net losses, with the operator's own qualifying-play and expiry rules attached — a steadier proposition than a large match bonus you then have to clear. Readers mostly write in about it positively, and the questions we get are about coin and network options rather than delayed payouts.

Limitation: cashback is a rebate on losses, not free money — it only has value if you've lost, and the percentage is modest against what a big deposit match advertises. Bonus hunters will find the promotional side thin.

CoinPoker Casino

Rated 9.9, and the one we hear from poker-leaning readers about. Its offer is a 150% welcome bonus up to $2,000, which is released against playthrough rather than handed over on deposit — so the headline figure is the ceiling, not the amount you receive. Worth a look if you want a card-room culture alongside casino games.

Limitation: a percentage match of that size takes real volume to clear, and the time limit on release means casual players often walk away with a fraction of it. Check the wagering multiplier and expiry before you opt in.

Cryptorino

Also 9.9, and the listing that most often comes up in emails about Bitcoin-denominated play. The package is a 100% match up to 1 BTC plus 10% weekly cashback — a rare structure in that it pairs an upfront match with an ongoing rebate, so there's something for both the bonus hunter and the grinder. Wagering applies to the match portion, with the cashback running on its own weekly terms.

Limitation: a bonus capped in BTC rather than dollars means the real value of your match moves with the Bitcoin price between deposit and cash-out. That cuts both ways, and it's the reason a lot of readers prefer to hold and play in USDT or USDC.

What you're choosing between, and what it costs

If your email is really "which of these should I use", here is the short version of what separates them. Play at all of these runs on cryptocurrency — commonly BTC, ETH, LTC, USDT, USDC and DOGE, with wider altcoin support varying by operator. There is no card rail and no bank sitting in the middle.

• Getting money in: an on-chain deposit from a self-custody wallet or an exchange account. You pay the network or gas fee, and you wait for confirmations — minutes on Litecoin or Tron, longer on a congested Bitcoin or Ethereum network.
• Getting money out: the same route in reverse. "Instant withdrawal" describes the operator's approval step, not the blockchain; the chain still needs to confirm. Withdrawal limits, minimums and fee handling differ by site and by coin.
• The cost of playing: your stake, the house edge on whatever you play, network fees on both legs, and exchange spread if you're converting fiat to crypto and back. Stablecoins remove the price-swing element during play; BTC and ETH balances do not.
• Volatility: a balance held in Bitcoin can be worth materially less by the time you withdraw, independent of how the games went. This is a real risk, and it is the reason USDT and USDC exist as options.

The games these sites run

Most readers already know casino games, so briefly: the libraries here split into slots from third-party studios, live dealer rooms streaming blackjack, roulette and baccarat with human croupiers, RNG table games, and the crypto-native originals — crash, dice and plinko, often provably fair so you can verify each round's seed yourself. Provably fair applies to in-house games; third-party slots rely on RNG certification from testing labs instead. Both matter, and they are not the same assurance. Alongside the casino, several of these brands also run sportsbooks, and CoinPoker's identity is built around its poker tables — different products, different terms, and bonuses rarely cross between them.

Legal standing, age and player protection

Read this before you email us asking whether a site is allowed where you are. There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operators licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator, and not by the state bodies that oversee legal online casinos in places like New Jersey, Pennsylvania, Michigan and West Virginia. Those state-regulated operators do not run on crypto. For most US players, offshore crypto casinos sit in a legal grey area, and you must check the law in your own state; some operators self-exclude particular states, and the list varies by brand.

Minimum age is 18 or 21 depending on the operator and applicable state rules — the site's own terms state which, and you should confirm it before registering. Offshore sites may not offer the same player protections, deposit limits, complaint routes or self-exclusion tools as a state-licensed operator, so check what responsible gambling tools exist before you deposit. If gambling has stopped being entertainment, call 1-800-GAMBLER, free and confidential, 24 hours a day. If you're looking specifically at alternatives to self-exclusion schemes, our guide to non-GamStop casinos covers that ground.

On tax: US players are generally liable for tax on gambling winnings and on crypto gains, and "no KYC" changes nothing about that obligation. We flag it because it catches people out, but it is general information, not advice — speak to a qualified tax professional about your situation.

How we assess the sites we list

Our ratings come from documented research — reading operator terms, licence details, published withdrawal policies, coin and network support, bonus conditions and reader reports. We do not claim to have deposited, played or cashed out at these sites, and our editorial scores are our own judgment, not aggregated customer reviews. Advertised payout speeds are advertised speeds; where readers tell us reality differs, that goes into the score. Current listings were fact-checked on Sep 19, 2026 by Anders Briar.

Reaching us

Write to [email protected] with as much specific detail as you can. A real person reads it and replies — usually within two business days, sometimes longer when volume is heavy. Corrections and payout reports get handled first, because they change what other readers see. Never include your wallet seed phrase, private keys, passwords or 2FA codes in any message to us or to anyone else. And whatever you decide to do next, only stake money you can afford to lose.